Last updated: October 2, 2026

Caring for your pets means you trust us with a lot — your home, your codes, your pets’ health. This page explains what we keep, why, who else sees it, and how to have it changed or deleted. Questions? Text 774-334-1212 or email lindsay@lindsaylovespets.com.

The short version

• We collect what we need to care for your pets and run your bookings — nothing more.
• We never sell your information.
• Only the people and services that help us do the work can see it.
• Your door, alarm and lockbox codes are seen only by our team members who need them.
• Ask us any time to see, fix or delete your information.

What we collect

About you: name, email, mobile number, home address, and the same for a second parent if you add one; how you heard about us or who referred you; your account username and password; and your signature when you agree to our policies.

About your pets: names, breed, photos, and everything in the pet profile — vaccination records, town license, health conditions, medications, vet, behavior notes and emergency contacts.

About your home: keys you give us, and door, alarm and lockbox codes.

About your services: what you booked, when, who cared for your pets, visit notes, and the photos and videos we take during visits (Love Notes).

Payments: invoices and payment status. Card numbers are handled by Square — we never see or store them.

When you use our website: like most websites, basic visit information through Google Analytics, and Google reCAPTCHA to keep spam bots out of our forms.

Why we use it

• To book, schedule and deliver your services and send the right Pro.
• To care for your pets safely — including in an emergency, when we share what’s needed with a vet.
• To text and email you about your bookings, visits and invoices.
• To bill you and keep our records.
• To share photos and videos of your pets, as described in our Policies.
• To improve our services and website.

Who else sees it

We share only what each one needs to do its job:

• Our Pros — the people caring for your pets see your pet profile, address, access codes and visit details for the services they’re doing.
• Square — payments and invoices.
• Google — our calendars, email, maps (to plan routes and travel time) and website analytics.
• Our texting and phone service — to text and call you about your services.
• SmugMug — where your pets’ photo albums are kept.
• Your vet or an emergency vet — when your pet needs care.
• The law — if we’re legally required to, or to protect a pet or person from harm.

We never sell or rent your information, and we don’t share it for anyone else’s advertising.

Photos and Love Notes

We may share photos and videos of your pets on our website and social media — never your address or anything that identifies your home. Prefer to keep yours private? Tell us and we will. Pet albums are kept for the life of your pet, so you have them for good.

How long we keep it

We keep your information while you’re a customer and afterward for as long as we need it for our records, taxes and any legal claims. Pet photo albums are kept for the life of your pet unless you ask us to remove them.

Keeping it safe

Access codes and pet records are available only to the people who need them, and when you update a code in your profile, the old one is replaced.

Your choices

• See or correct your information: most of it is in your account and pet profiles; for anything else, ask us.
• Delete your information: ask us. We’ll delete what we don’t have to keep for records or the law.
• Texts: reply STOP to any text to stop texts from us (you may then miss visit updates).
• Photos: ask us to keep your pets’ photos private.

Children

Our services and website are for adults. We don’t knowingly collect information from children under 13.

Changes

If we change this policy, we’ll update the date at the top.