Terms of Service and Policies

Last updated: 1/11/2024

Policies

By registering on this website and by requesting services from Lindsay Loves Pets you agree to the following terms and to abide by the following policies.

Reservations

All services by appointment only. Reservation and full payment required prior to start of service. After payment, a reservation must be confirmed by Lindsay Loves Pets to be valid. Reservations are prioritized on a first come first served basis.

Drop-off and pickup timing

You may drop off your pet for boarding, camp, or daycare no more than 15 minutes prior to your appointment unless otherwise approved. You may pick up your pet no more than 15 minutes after the end of session or agreed upon time for boarding, unless otherwise approved. Pets left longer than 15 minutes past pickup time are charged a $25 fee each, payable at time of pickup. Pets left more than 1 hour without alternate arrangement are turned over to the Sturbridge Animal Control officer as abandoned.

Leads and restraints

Client acknowledges that for the safety of the pet and others, a pet may be placed in a muzzle, gentle leader, or other behavior-correcting equipment at LLP discretion.

Keys and codes

For pet-sitting and scheduled walk services where the house is secured by keys, we require 2 sets of keys. If you provide one key, a second key will be made by us. One set is used while we are in service with you. The other is a copy that we keep securely at our home office, just in case of back up or emergencies. Alternately, you may add to your pet profile the codes for a keyless entry system, alarm codes, or lockbox kept outside the home.

Vaccination records

We require all dogs to be up to date with their rabies vaccination and puppies must be up to date on all vaccinations/boosters. Please upload a scan or photo of your current records to your pet profile. Pets missing up to date vaccination records may be denied service.

License

All dogs are required to be licensed in their town, and have the license tag on their collar. License number and town of issue must be current in their pet profile in case of emergency. Dogs without a tag and license number on file may be denied service.

Flea prevention

We require your pet(s) use a flea/tick preventative, as Massachusetts in the warmer months is a mecca for fleas! If we see fleas as a problem, we have the right to cancel service until the flea/tick situation is controlled.

Scheduled window

All scheduled services are delivered within a 3 hour time frame. We try to accommodate scheduled times, but due to the unpredictable scenarios animals can throw at us (messes to be cleaned up, sick pets, etc.), a 3 hour time frame is necessary for all clients.

Peak pricing

During school vacations and holidays, hosting, house-sitting, and pet-sitting services are subject to peak rates. The list of dates and peak surcharges for 2024 is as follows:

2024 PEAK RATES

HOLIDAYFROMTOHosting/HS Peak RateVisits/Rides Peak Rates
New Year's Eve/Day WeekendSat 12/30/23Mon 01/01/2450%25%
Martin Luther King Jr. DaySat 01/13/24Mon 01/15/2450%25%
Valentine's DayWed 02/14/2410%---
School February VacationFri 02/16/24Sun 02/25/2425%---
Presidents' DaySat 02/17/24Mon 02/19/2450%25%
St. Patrick's DaySun 03/17/2410%---
EasterSun 03/31/24Mon 04/01/2410%---
School Spring BreakFri 04/12/24Sun 04/21/2425%---
Mother's Day WeekendSat 05/11/24Sun 05/12/2425%25%
Memorial DaySat 05/25/24Mon 05/27/2450%25%
Father's Day WeekendSat 06/15/24Sun 06/16/2425%25%
School Summer VacationMon 06/17/24Tue 06/18/2425%---
JuneteenthWed 06/19/2450%25%
School Summer VacationThu 06/20/24Wed 07/03/2425%---
Independence DayThu 07/04/24Sun 07/07/2450%25%
School Summer VacationMon 07/08/24Sun 07/21/2425%---
Lindsay’s BirthdayTue 07/23/2425%---
Labor DaySat 08/31/24Mon 09/02/2450%25%
Columbus DaySat 10/12/24Mon 10/14/2450%25%
HalloweenThu 10/31/2425%---
Veterans DaySat 11/09/24Mon 11/11/2450%25%
Thanksgiving WeekendWed 11/27/24Sun 12/01/2450%25%
Thanksgiving DayThu 11/28/2450%50%
School Christmas VacationFri 12/20/24Wed 01/01/2550%---
Christmas Eve/DayTue 12/24/24Wed 12/25/2450%50%
New Years Eve/DayTue 12/31/24Wed 01/01/2550%50%

 

In Case of Emergency

If an emergency takes place and your pet requires medical attention, we will do everything possible to get the right treatment for your pet in a timely manner. We will always try to get in touch with you immediately in these circumstances. In the event that we are unable to reach you, we reserve the right to make medical decisions on your behalf for the care of your pet. We will always try to use your veterinarian of choice, but we reserve the right to take your pet to one of our choosing if yours is not available or if emergency critical care is needed. You are responsible for any veterinarian bills that result from getting your pet the proper medical attention. Please work out a payment plan ahead of time with your veterinarian. Also discussing an emergency plan with us, as well as  providing us with one or two local emergency contacts will better help us to help you and your pets in case of such emergencies.

Customer Agreement

By engaging Lindsay Loves Pets or any of its providers or affiliates (collectively, Lindsay Loves Pets) for service you hereby give Lindsay Loves Pets permission to provide services to your pet in trust that these will be performed in accordance with the Lindsay Loves Pets Professional Standard of Care for Pets as posted. You realize that there are certain unforeseen circumstances that may occur & you are responsible in all ways should any harm befall your pet.

You understand that you are solely responsible for any damage, harm, or injury caused by my pet(s) while they are in the care of, or are being provided service(s) by, Lindsay Loves Pets.

You further understand that due to the way that pets interact with humans and each other minor cuts, scratches, and other non-serious injuries can occur even though pets are carefully supervised at all times.

You understand if Lindsay Loves Pets is providing services in your home that no one else is allowed to be present at the same time unless they are identified in advance and are specifically agreed to in advance by Lindsay Loves Pets. If any unauthorized person(s) are found to be anywhere on the property at the time of Lindsay Loves Pets services, you understand Lindsay Loves Pets will immediately contact you, and failing to reach you, local and any other appropriate authorities, and to forgo the scheduled visit.

While your pet(s) is/are in the care of Lindsay Loves Pets, if you are unreachable in the event of an emergency you hereby authorize a representative of Lindsay Loves Pets to seek immediate veterinary care for your pet(s). You understand that all costs in connection with veterinary, medical, or other treatment, shall be your responsibility.

You understand that purchasing an appointment reservation precludes Lindsay Loves Pets from accepting any other similar work at the appointed date and time and constitutes a final purchase. Neither Lindsay Loves Pets nor the customer may cancel a reservation after its made. There are no refunds and credits are solely at Lindsay Loves Pets discretion.

You certify that you have read and understand the rules and regulations set forth in these Terms of Service and you agree to abide by the rules and regulations and accept all the terms, conditions, and statements of this agreement and confirm the truthfulness of the contents of the application form completed by you.

You certify that you have informed Lindsay Loves Pets of all animals that are in your house, explained the tendencies that your pet can have, any allergies that are known, health conditions, and or medications that need to be given.

You will notify Lindsay Loves Pets via email and text of any contagious human or pet illness occurring in your home 7 days before or 7 days after a service.

You understand Lindsay Loves Pets can cancel and terminate your access to our system at any time for any reason.

You hereby release and agree to save and hold Lindsay Loves Pets and all affiliated providers, vendors, affiliates, and family harmless of any and all liability, or consequential damages, claims, suits, actions, loss, injury or damage of any nature or kind, or for any liability claims, claims, suits, actions, loss, injury or damage which you or your pet may sustain or which may be caused in any way by your pet. You specifically, without limitation, agree to fully indemnify, Lindsay Loves Pets and all affiliated providers, vendors, affiliates, and family for any and all such liability, claims, suits, actions, losses, injury or damage.

 

Snuggle bugs🐾🐾

Dina LeDuke

I had my first sleepover with Boo and Sophie and it was awesome! They are both the sweetest pups ever! We spent the evening in the yard, Sophie lounging in the grass while Boo stayed close to me. When it…

... more ...

Mellow Mornings

Todd Maguire

I just love spending time with Cash. He is so mellow and though we did play a little , he gave me a side eye when he was done 😹 As always he did great for his medication. There was…

... more ...

Lounge Time

Todd Maguire

Always good seeing the coolest cat around. Hopefully he doesn’t tell the others what I said 😹 He was lounged around, played a little ( while laying down ) , and enjoyed his head scratches. When I left he was…

... more ...

Shade time

Amy Tracy-Sagendorph

How wonderful to see Maxwell so excited when I pulled up the driveway! His excitement is contagious 😂🙌 We made our laps around the yard then he had some pet time from his favorite little friend. He did wonderful waiting…

... more ...

The Human Part of Petcare

Believe it or not, there are just a handful of very real local people who do all this.

So why does Lindsay Loves Pets go to such lengths to be your professional pet help, for a day or every day? You'll laugh, but it's because... Lindsay loves pets! 😆 We work 365 days a year, including some very odd hours. We lean heavily on tech for scheduling and billing so we can still spend our time with our bestest furry friends. We actually still do the dog walking, pet-sitting visits, overnight house-sitting, hosting, pet taxi rides, weddings, doggie day camp, pet photography, pet massage, even yard cleanup OURSELVES. And we know the best local groomers, veterinarians, trainers, breeders and more. Lindsay Loves Pets has a 5-star rating on Google Reviews because the people who do the work always provide amazing service that includes treats, photos, updates, picking up poop, cleaning litter boxes, providing food an water, cleaning up messes, administering medicine, even getting the mail, watering plants, and taking out the trash. Check out our house in Sturbridge, by the Town Common, where we host your pets!
llp-house-street-view
Located across from The Publick House and the Sturbridge Common. Please schedule an appointment to stop by!

774-334-1212

Text 24/7 to reach us in an emergency, or call to leave a message for the office.

274 Main St, Sturbridge

Conveniently located across from the Publik House and the Sturbridge Common, close to route 131, route 20, route 84, and Mass Pike.

lindsay@lindsaylovespets.com

For questions about the service, scheduling, billing, status, problems, website, and the nature of our existence in the universe.

(c) 2024 Lindsay Loves Pets. Lindsay Loves Pets and the Lindsay Loves Pets Logo are property of Lindsay Loves Pets. No images may be used or reproduced without the owner’s written consent. All Rights Reserved.

Font made from oNline Web Fonts is licensed by CC BY 3.0
Word Soup For Spiders and Other Digital Pets

Love is more than a word. It’s every service you and your pet need in one place. Professional pet care with dignity, empathy, and respect for everyone’s anxiety. A lifetime of photos and videos and notes, digital booking and payments, specially priced packages, and punctuality. We’re the perfect people for picky pet parents. Lindsay Loves Pets is all the professional pet services for picky pet parents, for a day or every day, across all of Massachusetts. Dog Walking Pet Sitting Cat Sitting House Sitting Pet Hosting Wedding Pet Attendant Pet Taxi Pet Grooming Pet Boarding Pet Portraits Off-Leash Dog Park Dog Training Waste Poop Cleanup Doggy Day Care Day Camp are just some of the professional pet services we provide. With coverage from Springfield to Boston, from Brookline to Brookfield we’re there when and where you need us. We cover Sturbridge Southbridge Fiskdale Charlton Oxford East West North Brookfields Brimfield Holland Wales Warren Dudley Webster Auburn Worcester Grafton Westborough Marlborough Sudbury Hudson Southborough Framingham Natick Wellesley Newton Cambridge Brighton Brookline Boston Waltham Belmont and nearby areas. Lindsay Loves Pets is your professional pet help, for a day or every day, in Sturbridge, Southbridge, Holland, Charlton, Fiskdale, Brookfield, E Brookfield, Brimfield, and surrounding areas. Among services offered by Lindsay Loves Pets are dog walking, pet visits, cat visits, pet-sitting, house-sitting, home boarding (we call it hosting), rides, doggie day care (but more like camp), pet photography, grooming, and more. Lindsay Loves Pets offers convenient monthly plans that offer huge savings, convenience, and tons of free services.  People love Lindsay Loves Pets because it gives them the freedom to go on vacation, work late, go on dates, all with the peace of mind that their pets are in excellent loving hands. Lindsay Loves Pets has a 5-star rating on Google Reviews. Lindsay Loves Pets amazing service includes treats, photos, updates, picking up poop, cleaning litter boxes, providing food an water, cleaning up messes, administering medicine, even getting the mail, watering plants, and taking out the trash. Everybody loves Lindsay because Lindsay Loves Pets! Why Lindsay Loves Pets? Lindsay Loves Pets is your professional pet help, for a day or every day, in Sturbridge, Southbridge, Oxford. Holland, Wales, Warren, Ware, Charlton, Fiskdale, Brookfield, E Brookfield, W Brookfield, Brimfield, and surrounding areas. People say we provide the best pet services all throughout Massachusetts from Springfield to Worcester, Westboro, Framingham, Newton, Boston, Arlington, Somerville, Brighton, Brookline, as well as the North Shore and South Shore. Among services offered by Lindsay Loves Pets are dog walking, pet visits, cat visits, pet-sitting, house-sitting, home boarding (we call it hosting), pet taxi rides, wedding pet attendants, doggie day care (but more like camp), pet photography, grooming, veterinarians, training, pet waste cleanup and more. Lindsay Loves Pets offers convenient monthly plans that offer huge savings, convenience, and tons of free services.  People love Lindsay Loves Pets because it gives them the freedom to go on vacation, work late, go on dates, all with the peace of mind that their pets are in excellent loving hands. Lindsay Loves Pets has a 5-star rating on Google Reviews. Lindsay Loves Pets amazing service includes treats, photos, updates, picking up poop, cleaning litter boxes, providing food an water, cleaning up messes, administering medicine, even getting the mail, watering plants, and taking out the trash. For the pets we created a Professional Standard of Care for Pets that every pet service provider agrees to abide by. Lindsay Loves Pets maintains pet records that are shared across all pet service providers which means everyone working on the pet is working from the same, latest information about the pet. Lindsay Loves Pets also creates pet albums of pet photography and video done in pet portrait sessions and during every pet service. The albums are maintained for the life of the pet creating a beautiful archive of the pet growing up. And to be clear, it’s not just cats and dogs! We also take care of ferrets, chickens, other birds, fish, and reptiles. We provide online scheduling for all pet services, pet customer service, online payments and more. Everybody loves Lindsay because Lindsay Loves Pets!